Sydney customer communication management platform, Zipline, uses artificial intelligence to generate the fastest and most effective way to problem solve and communicate with its clientele.
The Sydney-based tech startup is a Customer Communication Management (CCM) fulfillment solution with a core process that supports document distribution and communication across payment, renewal and notifications through globally recognised channels - email, SMS, social media, fax and post.
Using its own artificial intelligence technology, Zipline communicates with its customers at the right time through the most effective channel from individual to individual. Zipline’s flexible structure allows its users to personalise and automate every part of the customer communication experience.
CEO and founder of Zipline, Alex Colvin, describes Zipline as a “centre of relationship managers” that “takes care of all the non voice communications that a business has with their customer, through email, SMS, social media, post and fax, to ensure that a customer will read, action and respond to any message that has been sent to them.”
Communicate at the right time, through the right channel, to manage, control and generate the fastest and most effective response out of your customer using Zipline.
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